Patient Feedback AI
An assistant that calls patients at the day and time set by the physician to collect feedback about the hospital, clinic and doctor.
At the time set by the physician, it calls the patient with a natural voice conversation, collects feedback about their experience and reports the result. It aims to automate the feedback collection process.
- Call time scheduled
- Patient called
- Feedback collected
- Report generated
Collect feedback consistently
Patient experience feedback often stays scattered. Patient Feedback AI aims to make this process organized and measurable through scheduled calls.
What can you do with Patient Feedback AI?
Support scheduled calling, natural conversation, feedback collection and reporting with a single assistant.
Scheduled Calling
Aims to call the patient automatically on the day and time set by the physician.
Natural Voice Conversation
Greets the patient with a natural voice AI to offer a comfortable conversation.
Structured Feedback
Organizes the conversation into topics to keep feedback structured.
Sentiment Analysis
Can help understand whether the patient is satisfied, hesitant or uncomfortable.
Physician and Clinic Reporting
Helps summarize feedback by physician, clinic or service.
Trends and Scores
Can help track satisfaction trends over time.
Automatic Summary
A short summary and suggested action can be generated after each call.
System Integration
Can be configured to work with your existing CRM, call records or database.
How does it work?
- 1
Time is set
The physician sets the day and time to call the patient.
- 2
Patient is called
The AI calls the patient with a natural conversation at the set time.
- 3
Feedback collected
Feedback about the hospital, clinic and physician is gathered.
- 4
Report generated
Summary, sentiment and suggestions appear in the panel.
Works with your systems
Patient Feedback AI can integrate with your CRM, call records, dashboard and database to fit your existing operations.
A feedback report after the call
After each call, satisfaction, topic, summary and suggested action can be presented in a simple card.
- Satisfaction
- Positive
- Topic
- Appointment and reception
- Summary
- The patient is satisfied but found the wait time long.
- Action
- Wait-time feedback shared with the team.
You stay in control
Patient Feedback AI can be configured to your call times, conversation scope, question flows and data access rules.
- Call times and frequency
- Conversation scope and questions
- Data access and permissions
- Reporting scope
Who is it for?
Designed for healthcare organizations that want to measure patient experience and collect feedback.
Collect patient feedback with AI
With Patient Feedback AI you can collect feedback through scheduled calls, measure patient experience and report results in one panel.